Returns & Exchanges
At Staghead Designs, we want you to cherish your handcrafted piece forever, so we offer a streamlined return and exchange process for all eligible jewelry items. Please note that custom-designed rings and personalized engravings are subject to specific terms due to their unique nature.
Review Eligibility
Ensure your item is in its original, unworn condition and within our 30-day return window; please verify if your specific custom piece is eligible for a refund or store credit.
Submit a Request
Visit our online returns portal with your order number and email address to initiate the process and receive a Return Authorization number.
Package Securely
Place the jewelry in its original presentation box and secure it inside a padded shipping mailer to prevent any damage during transit.
Ship and Track
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location, keeping your tracking receipt for confirmation.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing